US Robotics 56K MESSAGE MODEM - QUICK FOR WINDOWS User's Guide

56K PROFESSIONAL MESSAGE MODEM User’s Guide and Reference PN 1.024.1915-00

PRODUCT FEATURES2Modulation SchemesITU-T V.903Com 56K technologyITU-T V.34+ITU-T V.34ITU-T V.32 bisITU-T V.32ITU-T V.23ITU-T V.22 bisITU-T V.22Bell 21

SPECIAL NOTES - AUSTRALIAN USERS92AustralianSafety Instructions(Internal Modems Only)• • The modem card must only be used in dataterminal equipment (D

PRODUCT FEATURES3Summary of FeaturesKey Features of the 56K Professional MessageModemThe 56K Professional Message Modem is the firstproduct to incorp

PRODUCT FEATURES4• Is capable of receiving and storing incoming faxand voice messages without any DTE (DataTerminal Equipment) intervention.• Allows

PRODUCT FEATURES5Answering Machine FeaturesBefore You BeginYour new Professional Message Modem is set upfrom the factory as an answering machine with

PRODUCT FEATURES6If the recording limit of 15 seconds is reached,the recording will stop and a dialogue windowwill display a warning message.2. Click

PRODUCT FEATURES72. Press STOP/PLAY when you have finishedyour personal message.3. Your message will automatically play back aftera tone.A tone will

PRODUCT FEATURES8Secondary MessageYou can record a second message, which will beplayed instead of your personal greeting message,when your message b

PRODUCT FEATURES95. To listen to your message, press the Play buttonfrom within the application software.6. Once you have recorded your secondarymess

PRODUCT FEATURES102. Click Play to play back your message throughthe internal speaker.3. Click Stop to end message playback.4. Playback stops automat

PRODUCT FEATURES11Volume down (∇∇) to adjust the volume in thehands-free and handset modes.3) Retrieving voice messages remotely1. Pick up the handse

PRODUCT FEATURES12Deleting MessagesThe Professional Message Modem memory haslimited space to store messages. If this limit isreached during the recep

PRODUCT FEATURES13Facsimile (Fax) FeaturesFax ForwardingFaxes can be forwarded to a predefined phonenumber. The faxes will continue to be forwardedun

PRODUCT FEATURES14at any time by changing the predefinednumber through the software application.The Independent mode fax forwardingfeature is control

PRODUCT FEATURES15 Number of Number of rings with Preset Rings toll saver enabled orwith new voicemessages3* 24 25 36 4*PTT requirement of cert

PRODUCT FEATURES16DEL/<<<<Delete/Repeat1) Erase messages,2) Repeats the current message.REC/>>>>Record/Fast Forward1) Record

PRODUCT FEATURES173) Solid amber indicates that you have retrievedyour messages, but that they have not beendeleted from memory.RDReceived DataFlicke

PRODUCT FEATURES18Telephone Handset DTMF Digits for Remote Message RetrievalDigit(s) Function1 Starts playback of all new voice messages2 Starts pl

INSTALLATION OF THE PROFESSIONAL MESSAGEMODEM WITH WINDOWS 9519You will need these items from your 3ComU.S. Robotics Professional Message Modem box:mo

INSTALLATION OF THE PROFESSIONAL MESSAGE MODEM WITH WINDOWS 9520Write down your version of Windows.Windows 95 version __________Click OK.How to C

INSTALLATION OF THE PROFESSIONAL MESSAGE MODEM WITH WINDOWS 95216. Plug the power cords, cables, and peripheralsback into the computer and turn o

This manual covers installation and operating instructions for the following modem:3Com U.S. Robotics 56K* Professional Message Modem externalThe mate

INSTALLATION OF THE PROFESSIONAL MESSAGE MODEM WITH WINDOWS 9522Click Driver from disk provided by hardwaremanufacturer. Then click OK.If this sc

INSTALLATION OF THE PROFESSIONAL MESSAGE MODEM WITH WINDOWS 95233. Once Windows finishes loading the informationfrom your disk or CD-ROM, verify

INSTALLATION OF THE PROFESSIONAL MESSAGE MODEM WITH WINDOWS 95245. In the “Modems Properties” screen, you shouldsee 56K Professional Message Mode

INSTALLATION OF THE PROFESSIONAL MESSAGE MODEM WITH WINDOWS 95257. Click More Info…. The modem’s status screens should appear inthe box. Click OK

INSTALLATION OF THE PROFESSIONAL MESSAGE MODEM WITH WINDOWS 9526Installing Modem Driverswith Windows 95: Version 950bUsing the Update Device Driv

INSTALLATION OF THE PROFESSIONAL MESSAGE MODEM WITH WINDOWS 95272. When you see the following screen, click Finish.Windows will copy files to you

INSTALLATION OF THE PROFESSIONAL MESSAGE MODEM WITH WINDOWS 95284. Double-click the Modems icon (circled in thescreen image below).5. In the “Mod

INSTALLATION OF THE PROFESSIONAL MESSAGE MODEM WITH WINDOWS 9529If this screen does not appear, refer to “If Plugand Play Does Not Detect Your Mo

INSTALLATION OF THE PROFESSIONAL MESSAGE MODEM WITH WINDOWS 9530Be sure to install software after the modem isinstalled.Turn to “Software Install

INSTALLATION OF THE PROFESSIONAL MESSAGEMODEM WITH WINDOWS 3.X31You will need these items from your 3ComU.S. Robotics Professional Message Modem box:

INSTALLATION OF THE PROFESSIONAL MESSAGE MODEM WITH WINDOWS 3.X32The phone jack you use must be for anANALOGUE phone line. Most office phones a

INSTALLATION OF THE PROFESSIONAL MESSAGE MODEM WITH WINDOWS 3.X33You are ready to start using your3Com U.S. RoboticsProfessional Message Modem

SOFTWARE INSTALLATION34Voice Fax, and Data Software (communicationssoftware) allows you to send and receive faxesdirectly from your computer desktop.

SOFTWARE INSTALLATION35Refer to your software manual for the specificinstallation instructions. The software’s installationprogram will ask you quest

SOFTWARE INSTALLATION36Follow the on-screen instructions to access theCOM port settings panel. In this panel you shouldfind the UART chip used. Matc

U.S. ROBOTICS MODEM UPDATE WIZARD37Your CD-ROM includes the U.S. Robotics ModemUpdate Wizard. This software is designed to quicklyupdate your modem to

U.S. ROBOTICS MODEM UPDATE WIZARD38Updating1. Click the Windows Start button. Point toPrograms. Then point to U.S. Robotics ModemUpdate Wizard and cl

TROUBLESHOOTING39Read This First!1. Click Windows Start, point to Settings, and click Control Panel.2. Double-click the Modems icon.3. Click the Diagn

TROUBLESHOOTING40PROBLEMThe computer or software will not recognise the modem.POSSIBLE SOLUTIONMake sure the modem is plugged in and turned on. Use on

TROUBLESHOOTING41PROBLEMThe modem will not go off hook to dial or does not answer the phone.POSSIBLE SOLUTIONYou may have plugged your modem’s phone c

TABLE OF CONTENTSWelcome to 56K Information Access 1Product Features 2 Summary of Features 3 Answering Machine Features 5 Personal

TROUBLESHOOTING42POSSIBLE SOLUTIONYou may be using the wrong power adaptor for your modem. Use only the power adaptor that came with yourmodem.PROBLEM

TROUBLESHOOTING43POSSIBLE SOLUTIONYou may have devices between the modem and the phone jack. There should be no line splitters, fax machines,or other

TROUBLESHOOTING44PROBLEMYour communications software fails to initialise the modem.POSSIBLE SOLUTIONYour software’s port settings may be incorrect. Ma

TROUBLESHOOTING45PROBLEMIf Plug and Play (PNP) does not detect your modem. You have installed the modem and Windows hasrestarted, but you see only you

TROUBLESHOOTING468. Click Control Panel.9. Double-click the System icon.10. Click the Device Manager tab on the “System Properties” screen.11. Look fo

GLOSSARY47Cross references are printed in boldface. Crossreferences with items in the Data Commands foundin the “Technical Reference” section, are pri

GLOSSARY48asynchronous transmissionData transmission in which the length of timebetween transmitted characters may vary. Since thetime lapses between

GLOSSARY49bufferA memory area set aside to be used as temporarystorage during input and output operations. Anexample is the modem's command buffe

GLOSSARY50cyclic redundancy checking (CRC)An error-detection technique consisting of a testperformed on each block, or frame, of data by bothsending a

GLOSSARY51dictionaryThe term used for compression codes built by theV.42 bis data compression algorithm.digital loopbackA test that checks the modem&a

TABLE OF CONTENTSInstallation of the Professional Message Modem with Windows 95 19 Determining Your Version of Windows 95 19 How to Connect t

GLOSSARY52fax modeThe mode in which the faxmodem is capable ofsending and receiving files in a facsimile format.See definitions for V.17, V.27ter, V.2

GLOSSARY53LAPMLink Access Procedure for Modems is an error-control protocol defined in ITU-TRecommendation V.42. Like the MNP protocols,LAPM uses cycl

GLOSSARY54parityA simple error-detection method that checks thevalidity of a transmitted character. Characterchecking has been surpassed by more relia

GLOSSARY55start/stop bitsThese signaling bits are attached to a characterbefore and after the character is transmitted duringasynchronous transmission

GLOSSARY56V.23An ITU-T standard for modem communication at1200 bps with a 75 bps back channel. This standardis used in the U.K.V.27terAn ITU-T standar

GLOSSARY57V.42 bisAn extension of ITU-T V.42 that defines a specificdata compression scheme for use during V.42connections.V.90The ITU-T standard for

TECHNICAL REFERENCE58Modem Push ButtonsSymbol Meaning FunctionSPKR Speakerphone 1) Answer incoming calls as a speakerphone2) Switch between speakerpho

TECHNICAL REFERENCE59Telephone Handset DTMF Digits for Remote MessageRetrievalDigit(s) Function1 Starts playback of all new voice messages2

TECHNICAL REFERENCE60Front Panel LightsSymbol Meaning StatusPWR/ Power/ Bicolor LED:MEM Message Memory1) Constant red indicates that auto-answer is o

TECHNICAL REFERENCE61Typing Commands• In terminal mode, type commands in either upper or lower case, not a combination. Use the Backspacekey to delet

TABLE OF CONTENTSGlossary 47Technical Reference 58 Modem Push Buttons 58 Telephone Handset DTMF Digits for Remote Message Retrieval 59 Fr

TECHNICAL REFERENCE62Basic Data Commands<control key>SStop or restart help screens.<control key>C or <control key>KStop help scree

TECHNICAL REFERENCE63Dn (Continued), (Comma) Pause, see thedefinition of the S8 register towhich it is linked; (Semicolon) Return toCommand mode afte

TECHNICAL REFERENCE64In Displays the followinginformation:I0 Four-digit product codeI1 Results of ROM checksumI2 Results of RAM checksumI3 Product ty

TECHNICAL REFERENCE65Xn Sets result code displayed, default is X4(Note: Result codes 0 through 155 are for 33.6 products and V.90 products. Result co

TECHNICAL REFERENCE66Xn (Continued) Xn Setting Result Codes X0 X1 X2 X3 X491

TECHNICAL REFERENCE67Xn (Continued) Xn Setting Result Codes X0 X1 X2 X3 X419

TECHNICAL REFERENCE68Yn Selects power-on/reset defaultconfigurationY0 Use profile 0 settingY1 Use profile 1 settingY2 Use factory configuration 0Y3 U

TECHNICAL REFERENCE69&Cn Controls Carrier Detect (CD)signal&C0 CD override&C1 Normal CD operations&Dn Controls Data Terminal Ready(DT

TECHNICAL REFERENCE70&In Sets Receive Data (RD) softwareflow control, see also &Rn&I0 Software flow control disabled&I1 Xon/Xoff sign

TECHNICAL REFERENCE71&Nn (Continued)&N13 26,400 bps&N14 28,800 bps&N15 31,200 bps&N16 33,600 bps&N17 28,000 bps&N18 29,33

TECHNICAL REFERENCE72&Tn Begins test modes&T0 Ends testing&T1 Analog Loopback&T2 Reserved&T3 Local Digital Loopback&T4 Enable

TECHNICAL REFERENCE73&Un When set above 0, the value chosen from the table sets the floor connect speed (the lowestacceptable connect speed). If

TECHNICAL REFERENCE74&Un (Continued)&U0 No restrictions on theminimum speed for theconnection&U1 300 bps&U2 1200 bps&U3 2400 bps&

TECHNICAL REFERENCE75&Wn Writes current configuration&W0 Modifies the storage 0template (Y0)&W1 Modifies the storage 1template (Y1)&Y

TECHNICAL REFERENCE76S-RegistersTo change a setting, use the ATSr=n command, where r is the register and n is a decimal value from 0 − 255(unless oth

TECHNICAL REFERENCE77Register Default FunctionS7 60 Sets the number of seconds the modem waits for a carrierMay be set for much longer duration if, f

TECHNICAL REFERENCE78Register Default Function S13 (Continued) Bit Value Result5 32 Reserved6 64 Disable quick retrains7 128 Disconnect on escap

TECHNICAL REFERENCE79Register Default Function S15 (Continued) Bit Value Result3 8 Disable MNP handshake4 16 Disable MNP level 45 32 Disable MNP l

TECHNICAL REFERENCE80Register Default FunctionS22 17 Stores the ASCII decimal code for the Xon characterS23 19 Stores the ASCII decimal code for th

TECHNICAL REFERENCE81Register Default Function S27 (Continued) Bit Value Result6 64 Disable V.42 selective reject7 128 Software compatibility m

WELCOME TO 56K* INFORMATION ACCESS1The International Telecommunication Union (ITU)decides the technical protocols that communicationsdevices must use

TECHNICAL REFERENCE82Register Default Function S32 (Continued) Bit Value Result4 16 Disable V.34+ modulation5 32 Disable 56K modulation6 64 Disa

TECHNICAL REFERENCE83Register Default Function S34 (Continued) Bit Value Result2 4 Disable 32S-2D trellis encoding3 8 Disable 64S-4D trellis enc

TECHNICAL REFERENCE84Fax Commands+FCLASS=n Sets the mode of operationFCLASS=0 Data modeFCLASS=1 Group 3 Facsimile Service Class 1modeFCLASS=2.0 Group

TECHNICAL REFERENCE85Fax Commands (Continued)+FTM=n Transmits data using the modulation specified by n(n = 3, 24, 48, 72, 96, 97, 98, 121, 122, 145,

TECHNICAL REFERENCE86Screen MessagesNumeric TextMessage Message Description0 OK The previous command has been processed successfully.1 CONNECT The mo

TECHNICAL REFERENCE87The Serial InterfaceThe serial interface is a standard developed by the Electronic Industries Association (EIA). Itdefines the s

TECHNICAL REFERENCE88Serial Interface Pin DefinitionsSignal SourceDB-25 DB-9 Circuit Function Computer/Modem1 — AA Chassis Ground Both2 3 BA Transmit

SPECIAL NOTES - AUSTRALIAN USERS89Compliance WarningApplications software shall be configured so that nomore than 3 attempts are made toestablish a co

SPECIAL NOTES - AUSTRALIAN USERS90Interconnecting PortsInterconnection circuits should be such that theequipment continues to comply with therequireme

SPECIAL NOTES - AUSTRALIAN USERS91Command RestrictionsThe modem commands shown below have theirdefault values and range limits set to meet Austelappro