US Robotics USR8700 User's Guide download pdf (Page 140)

Serial ATA 4-Drive NAS

User Guide

Troubleshooting - 138

I cannot access the Web User Interface.

If you are using the Storage System Console, make sure the computer where the Storage System Console

is installed is in the same subnet as the storage system.

If you are using a Web browser, make sure the name or IP address of the storage system is correct. You

can use the storage system name only if that name is registered with a DNS server in your network. In

addition, if you configured the storage system to use a specific IP address, you might need to specify the

IP address of the gateway in your network before you can successfully access the Web User Interface

using a Web browser. First access the Web User Interface using the Storage System Console (as

described in “Accessing the Web User Interface Using the Storage System Console” on page 26) and then

specify the gateway address (as described in “Changing the Network Settings” on page 72.) and try to

access it using a Web browser.

The users cannot access the shared folders.

• Make sure the storage system is powered on, connected to the network, and operating properly.

• If the storage system uses local authentication mode, make sure the user configuration is correct.

For Windows or Mac OS X users, try changing the password (as described in “Modifying Users” on

page 47) and accessing the shared folder again.

For Linux users, make sure the computer name or IP address is correct. If it’s not, recreate the user by

removing the existing user (as described in “Removing Users” on page 48) and adding it again (as

described in “Adding Users” on page 31).

• If the storage system uses Active Directory authentication mode, check the user configuration on the

Active Directory server.

• If the domain administrator has set user accounts with User must change password at next logon,

the user may encounter problems in mapping to the share before the password is changed. To change

the password:

1. Press ALT+CTRL+DEL

2. Select Change Password.

3. Change User name to the name you want.

4. Change Log on to: to the domain containing the user in step 3.

5. Set the password to the desired password.

6. Map to the share again.

• If the storage system uses Active Directory authentication mode, make sure the clocks of the storage

system and the Active Directory server do not differ by more than five minutes. If they do, adjust the

storage system time, time zone, or both to ensure that they match (as described in “Changing the Sys-

tem Settings” on page 69).

• Even when the storage system and Active Directory server are in the same time zone and have the

same time, errors might occur if the Active Directory server adjusts for daylight saving time. In this

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US Robotics USR8700 User's Guide Page 140