US Robotics USR8700 User's Guide download pdf (Page 146)

Serial ATA 4-Drive NAS

User Guide

Troubleshooting - 144

If the Status is Offline, review the troubleshooting procedures in the preceding section.

• If you changed the name of your computer, the storage system will not recognize it any longer.

Remove protection for all your disks or partitions (as described in “Removing Protection” on page 122),

delete the old computer name from the storage system (as described in “Deleting a Client” on

page 64), and then protect your disks again (as described in “Protecting Your Disks” on page 98).

• If the IP address of the storage system changed (for example, if the storage system obtains its IP

address from a DHCP server and acquired a new one after you added the storage system to the list of

backup locations), you must start DiskSafe Express so that it can retrieve the new IP address. You

must do this each time the IP address on the storage system changes.

I can’t change my backup schedule.

On the Status page, make sure that the Status is Normal. If protection is stopped (for example, if you

recovered the disk or recovered a different partition on the same disk), you cannot change the schedule

until you resume protection by clicking Back Up Now.

I forgot my recovery password.

Reset the password using the storage system (as described in “Managing Backups” on page 61). Once

you reset it on the storage system, you can use the new password with the recovery CD or for booting

remotely from the storage system.

Creating a Diagnostic File

In some cases, you might need assistance from Technical Support to solve problems that you might have

with DiskSafe Express. When you contact the Technical Support team, they might ask you to create a

diagnostic file to help them better understand your environment and configuration settings.

You can create a diagnostic file using either the DiskSafe Express application or, in the event of a system

failure, using the recovery CD. To create a diagnostic file using the recovery CD, the computer must have

a floppy disk drive or a directly connected USB disk.

Using DiskSafe Express

To create a diagnostic file using DiskSafe Express:

1. Run DiskSafe Express (as described in “Starting DiskSafe Express” on page 95).

2. From the Action menu, click Create Diagnostic File.

3. Click Save to save the file using the default file name, or type the desired file name in File name and

then click

Save.

Note: This diagnostic file does not include the log files associated with the Intelligent Management

Agent (IMA). You might be asked to send those files (iscmlib.log and iscmservice.log)

separately.

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US Robotics USR8700 User's Guide Page 146